Hey OsTicket enthusiasts,
I want to guide you through the process of installing and setting up osTicket, the fantastic open-source support ticket system. Whether you're new to osTicket or need a refresher, this guide will help you get up and running smoothly.
Installation Steps:
Step 1: Pre-Installation Checklist
Before initiating deployment, ensure your server aligns with the following tech specs:
🚀 PHP Magic: PHP version 7.2 or later with extensions like imap, json, mbstring, gd, xml.
🔍 Database Dynamo: MySQL or MariaDB ready to roll.
🌐 Web Server Wizardry: Choose your weapon - Apache, Nginx, or the server of your choice.
Step 2: Download osTicket
Navigate to the official osTicket download page, and wield your powers to snatch the latest stable release. Download the ZIP and upload it to your server domain.
Step 3: Extract Files
Exercise your command-line mastery to unzip the files in your designated directory. Verify that file permissions align with your server’s security protocols.
Step 4: Create a Database
Summon a MySQL or MariaDB database into existence. Note the database credentials - the incantation requires a name, a user, and a secret passphrase.
Step 5: Start Installation
Open your browser spellbook and traverse to the osTicket directory. The installation wizard shall guide you through the arcane rituals.
Step 6: Configuration
Pour your magical essence into the database details, conjure an admin account, and configure the email settings to your liking. Complete the installation ritual.
Step 7: Finalization
Banish the 'setup' directory, and do your admin robes. Traverse the admin portal, tweak settings, summon departments, and align email configurations to fortify your ticketing realm.
Getting Help:
If you encounter any issues during the installation process, don't hesitate to ask for help here. The osTicket community is fantastic, and we're here to assist each other.
That's it! You should now have a functioning osTicket system ready to streamline your customer support.
Feel free to share your experiences, questions, or tips related to osTicket installation and setup below!
Happy ticketing!
B4ALLB4U
